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Common purchase queries answered

Orders and Shipping

We ship with DHL Express every business day from NZ. It may take from 1-3 business days to receive your order. 

You account will be created automatically after your initial order. 

Best to send us an email or contact DHL Express service. They do allow change of the address

You receive a tracking number once your order is shipped. SMS and email will be provided.

No. It is your information and we don’t need that. We never store it. It is used once when transaction is processed.

The price you pay includes everything. 

At the moment we ship only to Australia and New Zealand

Short answer is yes, however there could be some logistical arrangements that may lead to the order being sent in multiple packages. 

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